Privacy Policy

1. Who We Are

Crash Counsel Network is a national legal marketing and attorney referral service. We are not a law firm, do not practice law, and do not provide legal advice. Our sole function is to connect individuals injured in auto accidents and personal injury incidents with qualified, licensed attorneys across the United States. Questions about this policy may be directed to help@crashcn.com or 954-738-8600.

2. What Information We Collect

We collect only information you voluntarily provide to us through our website forms, including:

• Your name, email address, and phone number (phone is optional on contact forms)
• The state where your accident occurred and the type of accident
• A description of your injuries and case circumstances, as you choose to share
• Your mobile phone number when you opt in to SMS notifications
• Standard technical data such as browser type and IP address, used for site security only

We do not collect Social Security numbers, financial account information, government-issued IDs, or detailed medical records through this website.

3. How We Use Your Information

Your information is used exclusively to:

• Evaluate your case submission and match you with a qualified attorney in our network
• Facilitate the introduction between you and your matched attorney or law firm
• Send SMS or email notifications if you have opted in, including case updates and alerts
• Respond to questions and provide customer support
• Improve the functionality and usability of our website
• Comply with applicable legal obligations

We do not use your information for advertising, behavioral profiling, audience building, or any commercial purpose beyond connecting you with legal representation.

4. We Do Not Sell, Rent, or Share Your Data

This is a core operating principle of Crash Counsel Network — not a preference or setting — and it is enforced across our entire organization and any service providers we use.

5. Limited Disclosures

We disclose your personal information only in these limited and specific circumstances:

• Service Providers: We may share information with trusted technology or operational partners who process data on our behalf under strict confidentiality obligations.
• Legal Compliance: We may disclose information when required by law, valid court order, or to protect the rights and safety of our users or organization.

No disclosure is ever made to third-party marketers, lead aggregators, or data resellers.

6. SMS and Text Message Communications

If you opt in to SMS communications from Crash Counsel Network, the following terms apply:

• Your mobile number is used only to send the type of notifications you opted in to receive (account alerts, case updates, or marketing messages)
• Your number will not be sold, shared, or disclosed to any third party for any purpose
• You may opt out at any time by replying STOP to any message
• Reply HELP for assistance, or contact us at help@crashcn.com
• Message and data rates may apply; message frequency varies
• Consent to receive SMS is not required to receive any product or service from us
• Carriers are not liable for delayed or undelivered messages

7. Cookies and Website Analytics

We may use standard analytics tools to understand aggregate website usage patterns such as page views and traffic sources. We do not use advertising cookies, cross-site tracking pixels, or tools that build individual behavioral profiles for commercial purposes. You may disable cookies in your browser settings without affecting core website functionality.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL/TLS encryption on all data transmissions and strict access controls on personal data storage. No electronic method of transmission is completely secure, but we take our data protection obligations seriously and continuously work to improve our security posture. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy — generally for the duration of any open case referral and a reasonable period thereafter for legal and operational purposes. To request deletion of your personal information, contact us at help@crashcn.com.

10. Children's Privacy

Our services are intended exclusively for adults 18 years of age and older. We do not knowingly collect, use, or retain personal information from individuals under 18. If you believe a minor has submitted information to our website, please contact us immediately at help@crashcn.com and we will take prompt steps to remove it.

11. Your Rights and Choices

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

• Know what personal information we have collected about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw SMS consent by replying STOP to any message
• Opt out of any communications at any time

To exercise any of these rights, contact us at help@crashcn.com or call 954-738-8600. We will respond to verified requests within the timeframe required by applicable law.

12. California Privacy Rights (CCPA)

California residents have the right under the California Consumer Privacy Act (CCPA) to know what personal information we collect, request access to it, request deletion, and to know whether their information is sold or disclosed (it is not). We do not sell personal information. California residents may submit requests by contacting us at the information below. We will not discriminate against you for exercising your CCPA rights.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will update the effective date at the top of this page. Material changes will be communicated prominently. Your continued use of our website after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

14. Contact Us